Telecommunications
35%
less call-centre traffic
Routine billing and plan questions moved from the phone queue to AI on WhatsApp.
Telecommunications use cases →Results you can ask our clients about.
National telcos, Malaysia's largest bus group, a Dubai government utility, microfinance in Cambodia and global brands. Every number below comes from a live deployment.
- 50%
- inquiries resolved by AI
- du Telecom
- 35%
- less call-centre traffic
- stc Bahrain
- 45%
- faster loan processing
- AMK Cambodia
- 10×
- monthly active users
- Planeo Germany
Featured story
50%
of customer inquiries resolved by AI
“Blu”, du's bilingual Arabic–English assistant on WhatsApp, became a Meta success story. Half of all inquiries are now answered end to end without an agent — billing, plans, roaming and top-ups — while complex cases hand over to a person with the full conversation attached.
- Channel
- WhatsApp Business
- Languages
- Arabic & English
- Recognition
- Meta success story
Every story, by industry
Telecommunications
50%
of inquiries resolved by AI
"Blu", a bilingual assistant featured as a Meta success story.
Telecommunications use cases →Transportation & Mobility
200+
destinations bookable in WhatsApp
Malaysia's largest express bus group, with zero app downloads required.
Transportation & Mobility use cases →Banking & Financial Services
45%
faster loan processing
Khmer and English qualification flows with live-agent handover; IT costs down 30%.
Banking & Financial Services use cases →Government & Utilities
5 weeks
to launch Rammas on WhatsApp
Delivered through the Dubai Future Accelerators programme.
Government & Utilities use cases →Smart Devices & IoT
91%
opt-in rate, 98% satisfaction
WarrantyBot registration and appliance-control proof of concept.
Smart Devices & IoT use cases →Smart Devices & IoT
QR
to WhatsApp facility requests
Smart-building issues reported by scanning a code on site.
Smart Devices & IoT use cases →D2C Commerce & Retail
10×
monthly active users in D2C
WhatsApp-first commerce across Germany, Austria, France and Italy.
D2C Commerce & Retail use cases →Automotive & Dealerships
55%
higher read rates
Mercedes-Benz dealership remarketing moved from email to WhatsApp.
Automotive & Dealerships use cases →Weeks, not quarters
DEWA launched Rammas on WhatsApp in five weeks. Most programmes go live on one channel first, then expand.
Measured from day one
Every flow reports deflection, resolution and conversion, so the business case is visible before you scale.
References on request
Enterprise and licensing prospects can speak to existing clients under NDA as part of due diligence.