Acceptable Use Policy
What may and may not be sent through UIB channels.
Last updated: 15 November 2026.
Scope and responsibility
This policy describes acceptable use of UIB messaging, AI, APIs and connected services when incorporated into your agreement, and standards for interacting with this website. You are responsible for your authorised users, credentials, content and instructions, and for ensuring that your use is lawful. Existing signed agreements and mandatory law prevail; this page does not retrospectively amend a contract.
Consent and legitimate communications
Send communications only where you have a valid legal basis and the consent required by the channel and applicable law. Keep appropriate evidence of opt-in, identify the sender accurately and provide and honour applicable opt-out requests. Do not use purchased, scraped or unlawfully obtained contact lists, conceal message origins, bypass channel restrictions or send unsolicited bulk messages. Follow applicable telemarketing, electronic-marketing, call-recording and do-not-call rules.
Prohibited activity
Do not use UIB to commit fraud, phishing, scams, impersonation, harassment, threats, unlawful discrimination, exploitation or other illegal activity. Child sexual abuse material and exploitation are strictly prohibited. Do not distribute malware, stolen credentials or content that infringes privacy, intellectual property or other rights. Do not facilitate violence, human trafficking or unlawful goods and services. Content and transactions must also comply with the relevant network’s restricted-business and prohibited-content rules.
Platform integrity
Do not access systems without authorisation, evade security or rate limits, interfere with other users, overload infrastructure, intercept communications unlawfully or conceal abusive traffic. Protect API keys and account credentials, use authorised integrations and promptly report suspected compromise. Security testing requires UIB’s prior written authorisation; ordinary accessibility tools and lawful search-engine indexing are not prohibited.
Responsible AI and sensitive uses
Only supply data you are authorised to process. Review AI output for accuracy and appropriateness before acting on it or sending it to others. Do not represent an AI system as a human where disclosure is required, use it for unlawful profiling or discrimination, or rely on it as the sole basis for legally significant decisions without lawful safeguards and meaningful human oversight. Health, financial, emergency and other high-risk uses require appropriate contractual approval, domain controls and human escalation; general-purpose demonstrations are not qualified professional advice or emergency services.
Third-party channels and providers
Comply with the terms and policies of each selected network, communications provider and integration. WhatsApp customers may use UIB, their own BSP or their own BSP licence; whichever arrangement applies, channel compliance remains necessary. UIB cannot guarantee third-party approval, continued access or delivery. A third-party suspension does not itself change your contract with UIB.
Response to violations
Where permitted by the agreement and law, UIB may investigate, require corrective measures, restrict offending traffic or suspend affected access to address abuse, legal requirements or material security risks. Action should be proportionate to the risk; we seek to notify you and provide an opportunity to resolve the issue where feasible, unless urgency, law or an investigation prevents this. Applicable contractual notice, cure, payment and termination provisions remain in force. Report abuse with relevant non-sensitive evidence to legal@uib.ai; do not send illegal material or disclose another person’s credentials.