Every channel they use. Even the weird ones.
WhatsApp and LINE get the headlines, but enterprises rarely have the luxury of one channel. UnificationEngine® ships 50+ connectors out of the box — messaging apps, social platforms, collaboration tools, business systems, and the IoT devices on the other side of the conversation.
More messaging apps
Regional reach the headline channels can't give you — Korea, Vietnam, Russia, and the privacy-first markets of Europe.
- Telegram
- Viber Business
- Viber Personal
- Signal
- Threema
- Kik
- VK Messenger
- Kakao Talk
- Kakao Story
- Zalo
- SMS (any carrier)
- Apple iMessage
- Apple Messages for Business
- Google Business Messages
- RCS Business Messaging
Social & media
Publish, listen and reply where the audience actually is — including China's Weibo and Japan-region networks.
- X (Twitter)
- Tumblr
- YouTube
- Google Play
- VideoAsk
Enterprise & collaboration
Your agents already live somewhere. Meet customers there, or run internal service desks on the same engine.
- Microsoft Teams
- Microsoft Office 365
- Slack
- Zoom
- Cisco Webex
- Google Hangouts
- Mattermost
- Lark
- Twist
- Facebook Workplace
- Intercom
- Freshdesk
- HubSpot
- Sparkcentral
Business tools & systems
Conversations that write back: orders, tickets, invoices and records updated inside the tools you already run.
- Salesforce
- SAP
- HubSpot CRM
- Xero
- Expensify
- Facilio
- Drift
- PushBullet
- Telerivet
- Google Sheets
- SendGrid
- SMTP / IMAP email
IoT & smart devices
Chat with things, not just people. Patented device control through the messaging apps people already have open.
- Philips Hue (Signify)
- Samsung SmartThings
- Misty Robotics
- Smart meters & sensors
- Vehicles & fleets
- Building systems (HVAC, access, lifts)
- Custom hardware via the I/O Hub
Voice & multimodal
Speak and see as first-class message types — same conversation history, same AI.
- Google Home
- AudioCodes
- Speech-to-speech
- Text-to-speech
- Synthesia avatars
- Voice (third-party carriers)
One API behind all of it.
Normalised in both directions
The UE inbound gateway and outbound normaliser translate every provider's quirks — button types, template rules, rate limits — into one clean API, so your code never branches per channel.
Conversations with devices
The same abstraction reaches hardware: customers message a light, a meter or a robot through the chat app they already have open, and the device answers in context.
A marketplace waiting to happen
Partners and white-label operators can build their own connectors on the same framework. The inventory is already 50+ deep — the H2X® Exchange turns it into a certified connector marketplace.
Patented, not borrowed.
Device messaging and secure onboarding are UIB inventions, covered by patent families — the deep moat behind the connector catalogue.
See the full patent ledger →- IoT Messaging — Chat-based Device ControlP001012 · 2020
- Unified Communications Hardware I/O HubP001010 · 2021
- Kill-Switch for IoT SecurityP001014 · 2021
- Data-over-Sound OnboardingP001015 · 2021
- Data-over-Light OnboardingP001018 · 2023
- Target Device AssociationP001013 · 2017