Instagram DMs API
Turn your followers into loyal customers with UIB’s Instagram DMs API. Automate direct messaging, respond instantly to inquiries, and create high-converting experiences right where your customers are! Sync with your helpdesk, chatbot, or automation tools.
Answer story replies, mentions and DMs automatically.
- Send and receive through one UnificationEngine® API
- AI replies from Unified AI®, with people in the loop
- One conversation history across every channel
- Fully white-label, or self-serve with pay-as-you-go pricing
Get your Instagram DMs API
Omnichannel platform with unified AI integration
- — Sync with your helpdesk, chatbot, or automation tools.
- — Gain real-time analytics & insights for better engagement.
- — Set up triggers to auto-reply to mentions, story replies, comments, and DMs
- — Create rich conversational journeys that move users closer to conversion
Lead Capture & Customer Support
- — Automatically capture contact details, preferences, and intent from incoming DMs
- — Qualify leads before passing them to human agents or sales teams
Personalised Campaign Messaging
- — Run targeted DM campaigns to engage followers, offer discounts, or request feedback
- — A/B test messages and monitor campaign performance with real-time insights
Conversational Commerce With Support
- — Let users inquire about products from your feed or story and get instant info
- — Share pricing, availability, checkout links, or connect to an agent instantly
Unlock scalable engagement on Instagram with UIB
- 1
Connect Your Account
Link your Instagram Business Profile via Facebook Business
- 2
Create Triggers & Flows
Automate replies based on DMs, story mentions, or post comments
- 3
Respond with Smart Messages
Send quick replies, carousels, buttons, or checkout links
- 4
Route to Human Support (if needed)
Seamlessly hand off to live agents when required
- 5
Track & Optimize
Use real-time analytics to refine your messaging strategy
One API for Instagram Direct and every other channel.
The same UnificationEngine® call reaches every channel, with Unified AI® replies and one shared conversation history.
uib.on("instagram.story_reply", ai.reply)