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Government & Utilities
Public authorities and utilities answer citizens on WhatsApp in multiple languages, with government-grade security and fast deployment.
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Success stories
5 weeks
to launch Rammas on WhatsApp
Delivered through the Dubai Future Accelerators programme.
Use cases
Citizen FAQs
Policies, fees and opening hours, always on.
Service requests
Report issues, track tickets, book appointments.
Bills & meters
Readings, payments and usage alerts.
Emergency notices
Broadcasts to opted-in residents.
Best practices
- 1
Start with one high-volume service
Prove it in weeks, then expand department by department.
- 2
Own the stack
Source licence keeps sovereignty with the authority.
- 3
Plain language wins
Write answers citizens understand on first read.