A decade of making messages find people.
UIB began as Unified Inbox in Singapore. The patents came first, the platform followed, and today the same engine runs AI conversations for telecoms, banks, transport operators and governments.
2011
The first patent
The idea that messages should follow people, not apps, is filed as a patent on collaboration and history across channels.
2013
Routing that knows where you are
Automatic message routing and presence detection is patented — the groundwork for sending each message on the channel a person is actually using.
2014
Unified Inbox is founded in Singapore
Unified Inbox Pte. Ltd. is incorporated on 6 February 2014 and launches one inbox for email, social and messaging.
2016
UnificationEngine®
The Unified API is patented in the US and Europe: one integration to send and receive across every messaging channel.
2017–18
From inbox to infrastructure
Device association and IoT messaging extend the engine to machines. On 1 October 2018 the company becomes UIB Holdings Pte. Ltd.
2019
Growing across Asia
UIB Malaysia Sdn. Bhd. is established as a wholly-owned subsidiary, and the headquarters settles at Centennial Tower, Singapore.
2020–21
Enterprise conversations at scale
Telecoms, banks and utilities across the Middle East and Asia put customer service on WhatsApp and chat — stc, du, DEWA and AMK among them. New patents cover hardware hubs, IoT security and data-over-sound onboarding.
2023
Unified AI®
Multi-agent communication is patented: AI agents that work together across channels, with people in the loop.
2024
The turnaround
New leadership, new products and a renewed focus on conversational AI and commerce.
2025
Revenue doubled
Revenue up 101% year on year, 370+ businesses on the platform, Meta partnership upgraded to Select tier, Google AI accelerator graduate, and early access to TikTok Business Messaging. New wins include Etisalat and Transnational.
2026
10x growth — and Own it
Revenue grows tenfold on 2025, and UIB opens its full white-label platform and source code licence to partners, in exchange for royalties on IP-generated revenue.