Automate support, guide purchases and qualify leads on the channels your customers already use. Unified AI® connects your knowledge, your systems and your people — with your brand in front.
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The model is only one part. UIB adds omnichannel delivery, grounded knowledge, business integrations and a shared inbox for human handoff.
Explore the Communications APIServe concurrent conversations while your people focus on exceptions.
Connect chatbots and voice assistants to the tasks behind the answer.
Keep customer context connected across web, mobile and social messaging.
Offer real-time support when customers need it, not only during office hours.
Recommend, qualify and guide the next step without losing the conversation.
Review containment, satisfaction, attributed revenue and model spend.
Answer FAQs, troubleshoot, check accounts or orders, and hand off complex support to people.
Recommend products, compare options, connect catalogues and checkout, and guide purchases.
Schedule appointments, retrieve information and coordinate business tasks through connected systems.
Capture prospect requirements, qualify interest, sync leads to a CRM and book the next sales step.
Resolve the routine. Give people the conversations that need them.
Answer FAQs, troubleshoot common issues and look up account or order information around the clock. Handle peak demand without making every customer join a queue.
From a product question to a confident purchase.
Help customers discover, compare and choose products inside the conversation. Connect catalogues, stock and checkout so helpful answers lead naturally to the next step.
A helpful colleague, available beyond office hours.
Give customers and internal teams a conversational way to schedule appointments, retrieve information and progress everyday tasks. Connect your systems rather than creating another isolated chatbot.
Make the first conversation count.
Engage prospects from ads, QR codes and web chat. Ask the right questions, capture intent and qualify against your criteria before sending a ready-to-act opportunity to your sales team.
OpenAI
GPT models
Anthropic
Claude
Gemini
xAI
Grok
Meta
Llama
Choose for answer quality, latency, cost and hosting needs. Model availability and data handling depend on your deployment and provider configuration; review these with UIB before going live.
Connect PDFs, URLs, FAQs and live CRM or ERP data. Set approved sources and guardrails, keep them in sync and hand over when an answer needs human judgement.
Your data stays in your tenant, private cloud or on-premise installation. It is not used to train public models. Human agents receive the conversation and context, not an empty ticket.
Inside the knowledge base
50%
of inquiries resolved by AI at du.
du’s “Blu” resolves inquiries end to end. stc Bahrain reduced call-centre traffic by 35%. Different customer journeys, the same focus on measurable outcomes.
Read the client storiesMeet customers on WhatsApp, TikTok, Instagram, Messenger, web chat or voice. Keep your own WhatsApp BSP or BSP licence if you prefer.
Define support, commerce, onboarding or lead qualification. Add approved knowledge, tone, permitted actions and escalation rules.
Integrate CRM, support and e-commerce systems. Confirm permissions, consent and the data each workflow needs.
Test representative questions and handoff paths. Monitor resolution, satisfaction, conversion and costs, then refine the journey.
Start with SaaS, deploy 100% white-label or license the source code behind the patented engine. Choose cloud, private cloud or on-premise to match your business requirements.
Your brand on the front. Our patents underneath.
Tell us the task, the channels and the systems it needs. We'll map a grounded AI agent, a human handoff and the measures that matter to your business.
WhatsApp Business
Facebook Messenger
Instagram Direct
TikTok Messaging