Let customers browse, ask questions and buy through their favourite messaging apps. Unified AI® connects product discovery, your store and your people — so helpful conversations lead naturally to the next step.
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A product question becomes a stock check, a relevant offer, a secure checkout and an order update. The systems do the work behind each answer.
The customer starts on WhatsApp. Your commerce agent identifies the product, colour and size, then asks only for the details it needs.
Answer product questions from your approved catalogue, with a person available for advice.
Do you have size 9 in red?
Let me check the red sneakers in size 9 for you.
Product and variant identified
Browse. Ask. Compare. Choose.
Help customers discover products on WhatsApp, Messenger and Instagram Direct. Connect product information, variants and stock so recommendations answer real questions — and a specialist can step in when the purchase needs advice.
A useful answer beats another reminder.
An abandoned-cart event can trigger a consented, personalised follow-up. Answer delivery questions, explain product details or apply an eligible offer. Bring a human into the conversation when that is what closes the gap.
Customer context, not generic broadcasts.
Use approved CRM and order history to recommend relevant products, coordinate replenishment reminders and tailor promotions. Keep marketing permissions and opt-outs connected to each customer profile.
Sales and service working from the same view.
Bring chat, social and email conversations into the unified dashboard. With linked customer identities and connected order systems, agents can see product interest, buying history and fulfilment context instead of starting the conversation again.
Connect catalogue, cart, payment and order events through APIs and workflows. Confirm connector availability and scope with UIB; these are integration paths to assess, not claims of certified partnerships.
Catalogue, customer and cart events
Inventory, pricing and order workflows
Products, customers and fulfilment events
Hosted checkout and verified payment events
Catalogue, native payment and messaging features vary by channel, country and provider. Hosted payment links may open a secure page outside the messaging app.
91%
opt-in rate, 98% satisfaction
Samsung’s WhatsApp programme achieved strong opt-in and satisfaction, showing the value of relevant, consented customer conversations.
10×
monthly active users in D2C
Planeo’s D2C commerce deployment grew monthly active users tenfold — an engagement outcome, not a claim of tenfold sales.
Individual client results; outcomes vary with your use case and implementation.
Read the client storiesStart self-serve, deploy 100% white-label or license the source code with royalties on IP-generated revenue. Build the customer relationship under your own name.
For WhatsApp, use UIB, bring your own BSP or use your own BSP licence. Review hosting, customer data, payment responsibilities and integration requirements before launch.
Your brand on the front. Our patents underneath.
Bring your catalogue, checkout and follow-up requirements. We’ll map a first commerce conversation with your store, payment provider and customer consent in mind.
WhatsApp Business
LINE
Facebook Messenger
Instagram Direct