One API. Every channel. No protocol headaches.
Code to one interface. The patented UnificationEngine® handles each network's formats, rich messages, fallbacks and delivery receipts — on WhatsApp, Apple Messages, LINE, Messenger, Instagram, TikTok, WeChat, email, voice and more.
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One call reaches them wherever they are.
import { UIB } from "@uib/sdk";
const uib = new UIB(process.env.UIB_KEY);
await uib.messages.send({
to: "+6591234567",
channels: ["whatsapp", "apple", "email"],
text: "Your order has shipped",
fallback: true,
});Every reply comes back the same shape.
Incoming messages, button taps, read receipts and calls arrive at your server as one standard event, whatever the channel. One handler, one conversation history.
POST /your-webhook
{
"event": "message.received",
"channel": "line",
"conversation": "conv_8f2a…",
"from": { "id": "U4af4980629", "name": "Ana" },
"content": { "type": "button", "value": "Track order" },
"receivedAt": "2026-11-03T21:37:00Z"
}All channels and connectors
WhatsApp BusinessTemplates, catalogues, payments and flows on the world's most-used chat app.✉Apple Messages for BusinessVerified, branded conversations inside the Messages app on iPhone, iPad and Mac — with Apple Pay, list pickers and appointment scheduling.
Facebook MessengerTurn page followers into customers with persistent menus and handover.
LINERich menus and flex messages for Japan, Thailand and Taiwan.
Instagram DirectAnswer story replies, mentions and DMs automatically.
TikTok MessagingReach the fastest-growing audience where it already spends its evenings.微WeChatOfficial Accounts, mini-programs and customer service messages for China and the Chinese-speaking world.@EmailTransactional and conversational email that shares one memory with chat.▢Mobile Chat SDKNative iOS and Android chat inside your own app — your brand, our engine.◐Web Chat WidgetA branded chat window on your website, run by the same AI and agents as every other channel.◉Voice & VideoProgrammable calls, IVR, AI voice agents and embedded HD video — for support, advisory, telehealth and KYC.IoT & other connectors →60+ connectors for devices, CRMs and business systems.Why UIB instead of a typical CPaaS
Multi-modal, omni-channel
Messaging, voice, video and IoT through one interface. Keep the conversation connected as customers move between channels.
Developer-friendly APIs & SDKs
Integrate with documented APIs and SDKs, backed by a dedicated team to support your setup.
Official messaging partnerships
UIB is an official WhatsApp BSP, an Apple Messages for Business MSP and a TikTok messaging API partner — connecting your software to the networks your customers use.
Bring your own WhatsApp BSP
Use UIB as your WhatsApp provider, or keep your own BSP or your own BSP licence. We don't force a provider on you.
Patented architecture
UnificationEngine® (US10397148) is the patented layer that turns every network into one message format.
Cloud, hybrid or on-premise
Enterprise-grade security with deployment choices for banks, telcos and governments. Keep control of your data without routing it through public cloud aggregators.
White-label or source code
Resell it under your brand, or license the source code and pay royalties only on revenue it generates.
AI included
Multilingual Unified AI® answers across messaging, voice and IoT, with a person one step away — built for global enterprises at scale.
Ask an engineer.
Channels, volumes, your own WhatsApp BSP, on-premise — tell us what you're building.
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