Privacy Policy

Who we are and scope

UIB Holdings Pte. Ltd., 3 Temasek Avenue, #18-00, Centennial Tower, Singapore 039190, is responsible for personal data collected for its own website, business communications and relationship management. This policy builds on UIB’s Data Protection Policy dated 15 May 2020 and describes current website practices. It covers data in our possession or control, including data processed by providers on our behalf. When UIB processes customer communications solely on a customer’s instructions, that customer determines the purposes of processing; its privacy notice and the applicable service agreement and DPA also apply.

Information we collect

Depending on your interaction, we process names, company and role details, email and postal addresses, telephone numbers, enquiry contents, preferences and correspondence. Service relationships may also involve account identifiers, access records, billing information, message content, attachments, timestamps, delivery records and support information, as required for the contracted service. Do not submit passwords, payment-card details, confidential customer records or sensitive personal data through public enquiry forms. Technical requests to hosting and external providers include network information such as IP addresses and browser information; this is distinct from the cookie-free visitor analytics described below.

Enquiry forms and AI agent scoping

The Scope your AI agent form saves your required name, company and email, optional telephone number, use-case description, contact permission and generated recommendation for UIB to assess your requirements and follow up. Contact permission is requested before submission. Name, company, email and telephone fields are not included in the model prompt; the use-case text is sent through Lovable’s AI Gateway to an OpenAI model to generate a recommendation. Do not put personal or confidential information in that description. UIB stores these enquiries in Lovable Cloud. No universal zero-retention or no-training commitment is made for external AI providers by this website notice. Other contact and API enquiry forms currently provide a browser-only preview rather than delivering an enquiry to UIB; contact UIB directly by email or WhatsApp if you need a response. Receiving a recommendation is not an automated decision with legal or similarly significant effects.

Purposes and legal grounds

We use information to respond to enquiries, evaluate business needs, supply requested information, administer accounts and contracts, provide support, invoice and manage payments, secure services, prevent abuse and meet legal obligations. Where applicable, processing is based on steps requested before a contract, performance of a contract, legal obligations, consent, or legitimate interests in business communication, security and service improvement, balanced against your rights. Under Singapore’s PDPA we obtain consent where required or rely on a permitted statutory basis. Marketing subject to consent is optional and separate from handling your enquiry; you may withdraw consent or unsubscribe. We do not treat a public enquiry as permission for unrelated marketing.

Sharing and service providers

We disclose data only as needed to authorised UIB personnel and affiliates, hosting and infrastructure providers, AI providers used for requested features, communications providers, professional advisers, and authorities where required by law. Providers acting on our behalf must be subject to appropriate confidentiality and data-protection arrangements. A business reorganisation may require limited disclosure to prospective counterparties under safeguards. This website uses Lovable Cloud, Lovable AI Gateway and visitor analytics; Google supplies fonts and optional page translation. Links to social networks, Global AI Leaders and WhatsApp lead to services with their own privacy practices. We do not sell personal information or use this website’s enquiry data for cross-context behavioural advertising.

Website analytics

Lovable’s analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records pages visited, where visitors came from, country, browser, operating system and device type, time on page, page-load speed, errors, and clicks on buttons and links. This website has no banner passing an analytics choice to Google Consent Mode, so these measurements are recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

Lovable’s privacy policy

Preferences, translation and external requests

Your selected region and non-English language are stored in your browser as uib-area and uib-lang. Region is initially inferred locally from your browser’s time zone, not precise location tracking. Selecting a non-English language, or returning with that selection saved, loads Google Translate, which may receive page content and technical request information and set its own cookies, including googtrans. Google Fonts receives technical requests when the website loads. UIB does not embed advertising pixels in the current website. External links do not themselves load a social-network feed; opening them subjects your visit to the destination’s practices.

Google’s privacy policy

International processing

UIB operates internationally and our providers may process information outside your country, including in Singapore and other countries where their infrastructure or support operations are located. We use protections required by applicable law, including Singapore PDPA comparable-protection requirements and, where relevant, approved contractual safeguards for EEA, UK or Swiss transfers. The specific entities, processing locations and transfer instruments for a customer deployment must be identified in its agreement; this website does not promise a particular hosting country or execute standard contractual clauses merely by being published.

Retention and security

We retain identifiable information only for as long as reasonably necessary for the purpose, our relationship, legal or accounting requirements, or the establishment or defence of claims. We then delete it or remove the means of identification, subject to lawful exceptions and protected backup cycles. This website does not specify a fixed retention period for agent-scoping enquiries; you may ask for deletion or details of the applicable period. We use reasonable technical and organisational safeguards appropriate to risk and review them as services evolve. No internet transmission or storage method is completely secure. Data breaches are assessed and notified to affected parties and regulators where required by applicable law.

Access, correction and other rights

Contact privacy@uib.ai to request access, correction, withdrawal of consent or, where applicable, deletion, restriction, portability or objection. We may reasonably verify your identity without requesting excessive information. Under Singapore’s PDPA, if we cannot respond to an access or correction request within 30 days, we will notify you within that period of the expected response time; any permissible access fee will be explained in advance. Where the GDPR applies, we respond without undue delay and ordinarily within one month, explaining any lawful extension. Withdrawal does not invalidate earlier lawful processing or processing permitted without consent. Rights and exceptions depend on applicable law. We do not discriminate for exercising applicable privacy rights. You may complain to the Singapore Personal Data Protection Commission or your competent local authority, including an EEA/UK supervisory authority where relevant.

Children and customer-controlled data

This public website and its business enquiry features are not directed at children. If you believe a child has supplied personal information improperly, contact us so we can investigate. For data held by a UIB customer in its own service, contact that customer first; UIB assists the customer in responding under the applicable agreement rather than overriding its instructions.

Contact and changes

Contact our data-protection contact at privacy@uib.ai or write to UIB Holdings Pte. Ltd., 3 Temasek Avenue, #18-00, Centennial Tower, Singapore 039190. Legal correspondence may also be sent to legal@uib.ai. We publish changes with a revised date and provide additional notice or seek consent where required. Changes do not retrospectively remove your rights or amend an existing customer contract.