Unified AI®.
Your team’s connected workspace.

Manage conversations, build AI agents and workflows, organise customer profiles and measure results in one console. Your teams and administrators share the same workspace — self-serve, white-label or on your infrastructure.

Explore connected customer journeys →Explore the developer API →

Every module, by name.

Pick the tools you need today. They share one conversation memory, so adding the next one takes minutes.

Omnichannel team inbox

Every channel lands in one shared queue. Assign, tag, snooze and collaborate on the same thread — whether it started on TikTok or a phone call.

Proof: du Telecom · 50% resolved by AI →

Visual flow composer

Design multi-turn conversations with drag-and-drop, approved templates and a live phone preview. Publish once, run on every channel.

Social CRM & contact profiles

One profile per customer across channels: attributes, consent, purchase history and detected intents, synced with your CRM.

Broadcast & remarketing

Opt-in campaigns on WhatsApp, LINE and more, with segments, A/B tests and Remarketing AI follow-ups.

Proof: Samsung · 91% opt-in →

Ticketing & smart handoff

AI resolves the routine and escalates the rest — to your agents, Zendesk or Salesforce — with the full conversation attached.

Proof: stc Bahrain · 35% less call traffic →

Analytics & revenue

Containment, CSAT, attributed revenue, cost per conversation and LLM spend — exportable for finance.

POST /v2/messages● 200 OK

uib.messages.send({
  channel: "whatsapp",
  to: "+6591234567",
  template: "order_shipped"
})▍

Templates, catalogues, payments and flows on the world's most-used chat app.

Read the WhatsApp Business docs →

Same payload shape, same webhooks, same conversation ID — on every channel. Patented as UnificationEngine®, US10397148.

A knowledge base that stays grounded.

Unified AI answers from your content and your live systems — never from guesswork, and never by training public models on your data.

1 · Connect your sources

PDF manuals & policies
Website URLs & help centres
Internal FAQs & scripts
Live ERP / CRM endpoints

2 · Set the guardrails

Answers cite approved sources only; unknowns hand over to a person.
Your data stays in your tenant, private cloud or on-premise install.
Multi-LLM control plane: switch models per intent without rebuilding.

3 · Keep it in sync

Documents and endpoints re-sync automatically, so prices, policies and stock levels are always current — on the patented UnificationEngine® architecture.

Inside Unified AI®.

The console your teams — or your customers, under your brand — work in every day.

Executive summary

Live conversations, AI containment, agents on shift and channel health in one view.

Flows & campaigns

Design multi-turn conversations once, then send them outbound with approved templates and a live phone preview.

Knowledge & models

Intents, RAG knowledge base, guardrails and a multi-LLM control plane — swap models without rebuilding.

Native channel hub

Direct provider connections for WhatsApp, Instagram, Messenger, LINE and more — no aggregator hop.

Revenue & CLV

Attributed revenue, cost per conversation and LLM spend, exportable for finance.

White-label admin

Your product name, domain, email sender, logo and theme tokens. Hide “powered by” with one switch.

One inbox for every conversation.

Agents, AI and supervisors work the same thread whether it started on TikTok or a phone call.

Smart routing

Patented presence detection picks the channel a customer will actually read.

Rich media

Carousels, catalogues, payments, files and voice notes — natively.

Developer-first

REST, webhooks, SDKs and a dedicated setup team.

Own your data

Multi-tenant cloud, private cloud or fully on-premise.

Get API keys