Hospitality, Travel & Aviation
Hotels, airlines and travel operators confirm bookings, handle disruption and run in-stay concierge on WhatsApp and LINE — built on the same engine that sells express-bus tickets end-to-end in chat.
Travellers already live in their messaging apps.
Handle disruption before the queue forms
Proactive delay and rebooking messages cut call spikes when things go wrong.
Sell more during the stay
Upgrades, late checkout and dining offered at the right moment in chat.
Serve every market in its own app
WhatsApp, LINE, WeChat and Messenger from one console.
Use cases
Booking confirmations
Itineraries, vouchers and QR passes delivered where guests look.
Disruption alerts
Delay, gate change and rebooking options pushed proactively.
In-stay concierge
Room service, housekeeping, late checkout and local tips over chat.
Upsell & upgrades
Room, seat and ancillary offers personalised to the trip.
Loyalty lookups
Points balances and member offers without an app download.
Multilingual support
AI answers in the guest's language, with human hand-off when needed.
Channels travel teams use most
Best practices
- 1
Message before they ask
Every proactive update is one less call to the contact centre.
- 2
Meet guests in their app
LINE in Thailand and Japan, WeChat for Chinese travellers, WhatsApp everywhere else.
- 3
Make the upsell a service
Offer late checkout when a late flight is detected, not as a random promo.
Travel questions, answered
Can hotels run concierge services on WhatsApp?+
Yes. Guests request room service, housekeeping or late checkout in chat; requests route to the right team and are tracked to completion.
Can airlines send disruption alerts and rebooking options?+
Yes. UIB pushes delay and gate-change notices and can offer rebooking choices inside the conversation.
Which messaging apps are supported for international guests?+
WhatsApp, LINE, WeChat, Messenger, Instagram, Web Chat, SMS and voice — managed from one console.
Do we need a mobile app?+
No. Bookings, passes and loyalty lookups work inside the messaging apps travellers already use.