Customers abandon forms or carts
Trigger a consented SMS reminder, then coordinate an email or WhatsApp follow-up to recover the opportunity.
Explore Remarketing AIMulti-channel communication.
One continuous conversation.
Messaging, voice, video, email and social channels — connected through one API platform and one shared customer history. Meet customers where they are, without leaving your team in separate tools.
14-day free trial · No credit card required
More than channels.
A connected customer experience.
Multi-channel means being available in many places. Omnichannel means connecting those places — the customer’s question, your team’s response and the next action belong to the same journey.
Inside the Unified AI® consoleFour touchpoints.
No starting over.
Today’s customers don’t stick to one channel. Your customer history shouldn’t be confined to one either.
A product question starts the conversation.
A customer asks about a product on WhatsApp. AI answers from approved knowledge, or your team replies in the shared inbox.
- Product interest captured
- Customer profile connected
- Conversation history begins
WhatsAppIllustrative journey
Is this available, and can you help me choose?
Let’s find the right option for you.
One customer. One connected history.
Cross-channel history depends on linked customer identities, connected providers and your consent settings. Channel switching does not automatically identify an unknown customer.
Turn conversations
into conversions.
Faster answers, a recognisable brand and coordinated follow-ups — with less operational friction behind the scenes.
Higher customer satisfaction
Answer on the customer’s preferred channel without making them restart the conversation.
A consistent brand experience
Keep tone, approved answers and next steps aligned across each customer touchpoint.
Better team efficiency
Give agents a shared history and coordinated queue instead of disconnected channel tools.
Smarter workflows
Use intent, timing and consent to connect the next action to the conversation.
The tools behind
a seamless journey.
Your channels, workflows, customer view and reporting work together — on the patented UnificationEngine® architecture.
Unified API for every channel
Send and receive messages, calls and media through one integration rather than rebuilding for every provider.
Orchestrated customer journeys
Build logic-driven flows across channels with your visual composer or API. Trigger the right next step from a customer action.
A centralised conversation view
Bring linked customer interactions into a shared timeline so AI, agents and supervisors work from the same context.
Analytics across touchpoints
Measure delivery, engagement and conversion, then refine the channels and workflows that move your business forward.
Enterprise deployment & security
Review access controls, data requirements, provider security and resilience for your deployment. Choose cloud, private cloud or on-premise.
Real friction.
Connected solutions.
Choose the moment that breaks your customer experience. Build the journey around fixing it.
Support moves from chat to voice
Route the conversation to a specialist or call with the existing history attached. Keep the customer’s original question in view.
Explore voice & videoUpdates need to reach multiple regions
Choose region-appropriate channels, languages and timing. Coordinate SMS, email and WhatsApp through the same workflow.
Explore the Communications APIPromotions span disconnected touchpoints
Connect email, chat and social campaigns to customer intent, consent and previous interactions instead of duplicating outreach.
Explore customer lifecycle solutionsYour channels.
Your provider choices.
Your brand.
Use UIB as your WhatsApp BSP, bring your own BSP or use your own BSP licence. The platform connects the experience without forcing a provider change.
Start with self-serve SaaS, run 100% under your brand, or license the source code. Enterprise hosting and IP licensing give your business a path beyond renting.
Compare ownership modelsFrom first connection
to a smarter journey.
Start with one use case, connect the channels it needs and improve from real customer outcomes.
Create your account
Choose your plan, access your workspace and obtain your API key.
Integrate with one API
Connect your stack and channel providers. Link customer identities and confirm consent.
Launch smart flows
Build journeys in the no-code/low-code composer or through the API, including human handoff.
Track & optimise
Review delivery, engagement and conversion. Refine timing, routing and follow-ups.
POST /v2/messages● 200 OK
uib.messages.send({
channel: "whatsapp",
to: "+6591234567",
template: "order_shipped"
})▍Templates, catalogues, payments and flows on the world's most-used chat app.
Read the WhatsApp Business docs →Same payload shape, same webhooks, same conversation ID — on every channel. Patented as UnificationEngine®, US10397148.