Convert drop-offs into sales with conversational remarketing
Don't let potential customers slip away. UIB lets you re-engage users in real time across messaging platforms with personalised, automated campaigns.
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Win back lost sales with personalised messaging
Every drop-off is a missed opportunity. Whether a user abandoned their cart, browsed a product, or just went cold after signup — you can re-engage them through the channels they check most: messaging apps.
UIB gives you the tools to set up smart, behaviour-based remarketing campaigns via chat. Reach customers with timely nudges, offers and product recommendations that feel like helpful conversations, not spam.
Contextual Follow-Ups
Automatically trigger messages when users abandon carts or exit without completing a purchase. Reconnect with contextual, personalised messages across WhatsApp, RCS or email — increasing the likelihood they'll convert.
Increase ROI on Existing Leads
Maximise the value of your lead database by reactivating dormant users with personalised, conversational campaigns. Instead of chasing new leads, convert the ones you've already paid for.
Drive Repeat Purchases and Brand Loyalty
Send tailored product suggestions, restock alerts or loyalty rewards based on purchase history and preferences — right inside their favourite chat app. Boost retention and customer lifetime value.
Centralised customer interactions across multiple channels
Plan, launch and monitor remarketing flows from a single view. See open rates, click-throughs, conversions and handoffs across all messaging channels. Track customer behaviour, product interest and buying history in real time to optimise engagement and fulfilment.
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Measure beyond the message
Connect campaign activity to checkout and order events. Agree how recovered revenue, repeat purchases, opt-outs and agent handoffs will be measured before you launch — not just how many messages were sent.
Remarketing made powerful and personalised
Behaviour-Based Triggers
Set up automated campaigns for cart abandoners, cold leads or post-purchase upsells.
Multi-Channel Messaging
Reconnect via WhatsApp, Messenger, Telegram, email and more — from one API.
CRM + E-commerce Integration
Sync customer data, segment users and tailor messages based on purchase behaviour.
Conversational Flow Builder
Design remarketing journeys that feel human and address real-time issues — not robotic.
Live Agent Handoff
Let users escalate to a human if they need assistance mid-conversation.
Your store. Your CRM. Their preferred channel.
Bring checkout, purchase and customer-preference events into one journey. Choose the channels your customers have permissioned — with the right timing, consent and follow-up rules for each network.
Channel rules differ: Apple Messages for Business is customer-initiated, not an unsolicited outbound marketing channel. Ask us about SMS and RCS availability for your market.
E-commerce events
Review Shopify, Adobe Commerce (Magento) or your custom store. Map checkout events, stock updates and completed orders.
Customer context
Connect CRM segments, consent records and purchase history through APIs, webhooks or an agreed integration layer.
Explore integration options →One orchestrated journey
Coordinate follow-ups and human handoffs without treating every touchpoint as a separate conversation.
See the multi-channel platform →How conversational remarketing converts — in action
- 1
Drop-off detected
A shopper leaves two items in the cart. Your store or CRM fires an event to UIB.
- 2
AI writes the nudge
Unified AI® picks the channel they read most and drafts a message in their language, with the products they browsed.
- 3
Conversation, not a blast
They reply with a question — size, delivery, price. The AI answers in the same thread.
- 4
Offer or handoff
Still hesitating? A time-limited code. Complex case? A live agent takes over with full context.
- 5
Checkout & measure
Payment link in chat. The order, revenue and conversion land in your dashboard.
Proof point: Samsung's WhatsApp programme on UIB reached a 91% opt-in rate and 98% customer satisfaction.
Before the first follow-up.
Consent, channel rules, integration scope and measurement — the questions worth answering before you launch.