Automate routine customer queries, streamline agent handoffs and scale support operations. Unified AI® connects your channels, knowledge and people — without turning every customer question into another queue.
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Rising expectations, repetitive questions and peak volumes put support teams under pressure. Build an AI-powered contact centre around the needs of your customers — and protect your agents’ time for the conversations that need judgement.
Meet the customer-service AI agentTier-1 inquiries don’t all need a queue.
Use AI, natural-language understanding and custom flows to answer common questions from approved knowledge. Connect account or order lookups with the right identity checks, leaving your agents to handle complex, high-touch cases.
An answer now. A warm handoff when needed.
Offer automated assistance 24/7 and route exceptions with their context intact. Define after-hours follow-up and escalation clearly, so customers know what happens next rather than waiting in an unexplained queue.
Scale without scaling every manual task.
Automate repetitive replies and routine workflows to reduce operational load. Measure cost per resolved case alongside satisfaction and repeat contacts, so efficiency does not come at the expense of customer care.
Chat, email, voice and social — connected.
Bring conversations into a shared dashboard through one API. Give your team the history and relevant customer context to respond consistently, instead of switching between disconnected channel tools.
Five connected building blocks bring customer intake, AI assistance, routing and human support into one environment.
Connect the channels your customers already use through one integration, rather than building a separate support stack for each.
Understand the question, identify the intent and direct it to the appropriate AI flow or human team.
Design self-service paths, system lookups and escalation rules in the visual composer. Refine them as customer needs change.
Answer routine inquiries beyond office hours, with clear boundaries and a defined next step when a person is required.
Keep queues, conversations and customer context together so agents and supervisors work from the same view.
A customer asks for a person. The answer is uncertain. The issue is sensitive. Your escalation rules decide when automation stops and human care begins.
35%
less call-centre traffic
stc Bahrain reduced the load on its call centre by moving routine service conversations into automated digital journeys.
50%
of inquiries resolved by AI
du’s “Blu” resolves inquiries end to end through AI, giving customers a self-service path before human escalation.
Results from individual client deployments; outcomes depend on your use case and implementation.
Read the client storiesStart with self-serve SaaS, deploy 100% white-label or license the source code with royalties on IP-generated revenue. Choose enterprise hosting, private cloud or on-premise to fit your requirements.
For WhatsApp, use UIB as your BSP, bring your own BSP or use your own BSP licence. Review access controls, retention, model-provider data handling and service levels as part of your deployment.
Identify repetitive inquiries and agree success measures with your support team.
Add approved answers, customer lookups and the channels that matter. Confirm identity and access rules.
Check uncertain answers, customer requests, sensitive issues and after-hours paths before launch.
Review resolution, satisfaction and repeat contacts. Improve flows before extending automation.
Your brand on the front. Our patents underneath.
Bring your highest-volume inquiries, current support tools and escalation requirements. We’ll map a first automation workflow and agree how to measure resolution, satisfaction and agent workload.
