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Telecommunications
Operators in the Gulf and Asia run billing, roaming, top-ups and outage care on UIB — in Arabic and English, across WhatsApp, app and voice.
Trusted by
Success stories
35%
less call-centre traffic
Routine billing and plan questions moved from the phone queue to AI on WhatsApp.
50%
of inquiries resolved by AI
"Blu", a bilingual assistant featured as a Meta success story.
Use cases
Billing & payments
Balance checks, bill explanations and pay-in-chat.
Plan upgrades
Personalised offers inside the conversation, at the right moment.
Outage care
Proactive notices and ticket updates before customers call.
Store & SIM
Appointments, eSIM activation and KYC hand-offs.
Best practices
- 1
Deflect the top 20 intents first
They are usually 70% of volume. Ship them, measure, then widen.
- 2
Keep humans one tap away
Hand over with full context so customers never repeat themselves.
- 3
Design bilingual from day one
Intent models per language, not translated scripts.